Thabazimi Local Municipality
CUSTOMER CARE OFFICER
(BUDGET AND TREASURY)
20 September 2019
36/2019 - Platinum Weekly Ad
SALARY PACKAGE: Post Level 6 (R244,640.92) per annum. Additional benefits attached to the position are as follows:
((i) Medical aid cover is subsidized by 60% of the total contribution for family members; (ii) Pension fund contribution by Municipality is 18% of basic salary; (iii) Housing subsidy is available on repayment of a bond provided that the house is registered in the name of the employee.
QUALIFICATIONS: A Diploma in Office Management/ Communication/ Public Administration or equivalent. Code B Driver’s License, Computer Literacy- Office Applications
EXPERIENCE: At least 2 years’ credible experience in the relevant field.
SKILLS: Good computer knowledge and skills; Knowledge of MUNSOFT will be an added advantage; Good communication and report writing skills; Good problem solving skills and must be prepared to work under pressure.
KEY PERFORMANCE AREAS: Attend to queries/ complaints to municipal services/ events and implementing contingency plans/ corrective measures to address shortcomings. Executing specific planned/ routine maintenance requirements and/ or interacting with specialist service providers and/or technician to address system and connectivity faults disrupting operators.
Directing operations under single or multi emergency conditions (Fire and disaster) and transmitting early warnings to communities at risk, including relevant stakeholders. Handling Emergency calls and notifying the Fire/ Disaster Management Sections on the type of emergency services for dispatch, including monitoring response time. Monitoring that the call centre is adequately operated.
Keep a record of queries that are reported by customers. Handling of telephonic queries that are reported by customers. Refer the queries to the relevant departments for processing.
If you are interested and you are in possession of the necessary qualifications and experience, please address your CV and authenticated copies of your qualifications and driver’s license or an application form duly completed to:
The Municipal Manager, Private Bag X530, THABAZIMBI, 0380.
Application forms are available at the personnel office of the Thabazimbi Local Municipality - Municipal Offices, 7 Rietbok Street, Thabazimbi, 0380 or telephone number 014 – 777 1525 or 014 777 1902.